Refund Policy

Returns & Exchanges

 

Damaged Products

 

If your product was damaged please let us know within 7 days of receiving the product and we will send you a replacement product at no cost. We may ask for a picture of damaged item to better serve our customers in the future.

 

Satisfaction

 

If you are dissatisfied with your product please let us know within 30 days of making the purchase. If items are opened or used and you are not satisfied with them you may contact us and we may offer a partial store credit or exchange. Shipping charges are not refundable. You may return products in unopened new condition to us for a full refund within 30 days. Shipping charges are not refundable. Please send unopened items with your order number and your request for a refund to: Urban Sol Farm, 1007 Lupine Rd. Healdsburg, CA 95448

If you have any further questions please do not hesitate to Contact Us or email us at urbansolfarm@yahoo.com